Query Management

Like it or not, the sheer complexity of the FDI system, which is enhanced, fixed, and updated every month, means that things will always happen to your cardholders which your customer service staff won’t be able to explain.

And the ever changing face of FDI's "client services" department might mean that there isn’t always someone there who can answer the query within the timescales you might like.

Then of course there’s the whole issue of deconversion. The very people who usually handle FDI queries and the day to day relationship with FDI's client services, are also the people who you need to train on, and support, Tsys (Total Systems), Vision Plus, or whatever new system you might be moving to. Who in their absence can manage your FDI queries ?

The answer is - we can. We’ve extensive experience of managing day to day FDI queries for three major UK credit card issuers. We’re used to solving everyday bog-standard FDI queries, usually without the need to refer to FDI at all, and in a perverse way, we love the challenge of the unusual ones. Our experience means we’ve usually seen it before, or we certainly know where to start looking. And we’re known by FDI. They won’t be surprised when they hear our voice at the other end of the phone.

So, whether you need someone to fill-in and train whilst you employ new FDI support staff, or whether you need someone to completely take over FDI support whilst you convert to another credit card platform, or if you simply need someone to help you get on top of your current FDI trials and tribulations, we’re that someone.

Call us today. Call us now.