Query Management

Like it or not, the sheer complexity of credit card processing systems, which are enhanced, fixed, and updated all the time, means that things will always happen to your cardholders that your customer service staff won’t be able to explain. And when this happens, the ever changing face of FDI's "client services" department might mean that there isn’t always someone there who can answer the query within the timescales you might like.

Then of course there’s the whole issue of "deconversion" - moving from one processing platform to another. The very people who usually handle your system queries, are also the people you need to train on, and support, Tsys (Total Systems), Vision Plus, or whatever new system you might be moving to. Who in their absence can manage your FDI queries?

The answer is - we can. We’ve had extensive experience of managing system queries for three major UK credit card issuers. We’re used to solving those day-to-day cardholder conundrums, usually without the need to refer to FDI at all, and in a perverse way, we love the challenge of the unusual ones. Our experience means we’ve usually seen it before, or we certainly know where to start looking if we haven't. And if we do have to refer to FDI they won’t be surprised when they hear our voice at the other end of the phone.

So, whether you need someone to fill-in and train whilst you employ new support staff, or whether you need someone to completely take over system support whilst you convert to another credit card platform, or if you simply need someone to help you get on top of your current system query list, we’re that someone.

Call us today. Call us now.