"We speak fluent 'FDI-manual'. To us the manuals make sense. We might even go as far to say we like them."
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FDI Manuals (for Dimwits)
Many people believe that the FDI manuals are written in a strange enchanted language that shares many of it’s actual words with “English”, but little of the meaning, and that this language is spoken only by wise men hidden away on mountain tops that have sworn an oath of silence. For ease, FDI provide their manuals to you on a CD. Oddly however for many users, this adds a fresh new layer of confusion. In this world of “google” and “hyperlinks”, the FDI manual CD has it’s own “special” way of working. Some have said it’s a shame the CD itself doesn’t come with a manual, but then, would anyone understand it ? We don’t believe any of this, however. We speak fluent FDI manual. To us the manuals make sense. We might even go as far to say we like them. One of our more popular training programs is “FDI manuals, for dim wits”. In under thirty minutes we can take a group of half a dozen people and have them navigating their way around the manuals confidently and quickly. With a little bit longer, we can get them to the stage where the words aren’t a meaningless jumble of FDI techno babble, but something useful. Something they can use on a day to day basis. No more manual-phobia. No more phone calls to FDI (not when the answers are at your finger tips). And no more scratching your head wondering how something works. Plus we can train more than just your system specialists. We firmly believe that if you make the manuals available to your call centre managers and supervisors you can reduce the number of queries that usually make their way to people whos time is probably better spent on other things. If you want to understand the FDI system, and you want your colleagues and staff to understand the FDI system, they have to be able to understand the FDI manuals. In our opinion this training course is the shortest, fastest way to achieve just that. Call us today to make an appointment
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There are forty five manuals for the FDI system. When printed and bound most of these manuals are over two inches thick.