Collections

We've heard it said that when it comes to Debt Recovery, be that early or late arrears, or overlimit, there's no "silver bullet", no "one-thing" that will solve the challenges of your Collections Department.

Sadly, this is most definitely the case.

That said, there are, to continue the analogy, plenty (and by plenty, we really mean more than you could ever achieve in one lifetime or career) of tools or techniques that you can add to your anti Bad-Debt Write-Off arsenal.

A good proportion (approximately 30%) of all our consultancy work has been in debt recovery and collection departments. We've become skilled in using TRIAD, predictive diallers (ACCD units), home-grown robotics, or just plain old manual procedures, whatever was available in fact, to combat, or cash in on, bad debt.

We've streamlined collections processes, automated others, improved right party contact rates, re-sorted collection queues, optomised, challenged and overthrown champion strategies, and slashed dialler download costs.

And then there are those collection letters; we've re-written more letters than we care to imagine utilising the latest in neurolinguistic programming techniques (NLP) to ensure that our clients' letters have maximum "oomph" and deliver a no-nonsense message to their delinquent cardholders without having to get nasty.

In short, when it comes to Collections, we'd like to consider ourselves, pretty well versed.

Whether you're a Collections or Debt Recovery Manager, or a Credit Risk Analyst, or you're ultimately responsible for the decisions of both, if you feel challenged by your roll rate figures and growing bad debt, we'd like to help.